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User Privacy Policy

SuryaSelect User Privacy Policy

Effective Date: [Insert Date]
Platform: SuryaSelect
Powered by: Kaziranga Energy
Region of Initial Operation: Assam and Northeast India

This Privacy Policy explains how SuryaSelect, powered by Kaziranga Energy, collects, uses, stores, shares and protects personal data of customers, homeowners, applicants and website/app users.

This document is drafted as a business-ready template and should be reviewed by a qualified legal professional before public launch.

1. Who We Are

SuryaSelect is an AI-powered solar decision and vendor intelligence platform that helps users understand rooftop solar suitability, PM Surya Ghar-related information, estimated savings, vendor matching, rooftop assessment and project follow-up.

SuryaSelect is powered by Kaziranga Energy. Where relevant, Kaziranga Energy may operate, support, manage, process or coordinate services on behalf of SuryaSelect.

2. Personal Data We Collect

We may collect:

  • Name
  • Mobile number
  • Email address
  • District, city, state and service area
  • Rooftop/property information
  • Electricity bill range and energy usage information
  • GPS/browser location if you permit it
  • Solar interest, timeline, finance readiness and installation preference
  • Communication history with SuryaSelect, vendors or support team
  • Device, browser, IP address, session and journey analytics
  • Uploaded documents/images if you choose to provide them

We do not intentionally collect unnecessary sensitive personal data. If any document contains personal or sensitive information, it will be used only for the stated service purpose.

3. Purpose of Processing

We process user data to:

  • Check district-wise serviceability
  • Generate rooftop solar estimate and recommendation
  • Estimate possible subsidy/savings/payback
  • Match users with verified vendors
  • Facilitate site visit, quotation, installation and subsidy tracking
  • Send service updates by phone, WhatsApp, SMS, email or app notification
  • Improve lead quality, platform safety and customer experience
  • Prevent fraud, duplicate leads, misuse and spam
  • Maintain audit, support and compliance records

4. Consent

By using SuryaSelect and submitting your information, you consent to processing your data for the purposes described in this policy.

Where GPS/browser location, WhatsApp communication, document upload or vendor contact is required, we may request separate consent or permission.

You may withdraw consent for optional marketing communication, but service-related communication may continue where necessary to provide an ongoing service, resolve disputes, maintain records or comply with law.

5. Data Sharing

We may share necessary data with:

  • Verified solar vendors or installation partners after lead qualification or assignment
  • Kaziranga Energy team and authorised service providers
  • Payment, communication, hosting, analytics, storage and CRM providers
  • Government portals, DISCOMs or authorities where required for project/subsidy process
  • Legal, regulatory or law enforcement authorities where required by law

We do not sell personal data to unrelated third parties.

Before lead unlock, inactive or non-subscribed vendors will only see limited non-identifiable opportunity information such as district, system size, lead type and estimated project value. They will not see customer name, phone number, exact address or precise rooftop details.

6. Data Security

We use reasonable security practices such as:

  • HTTPS in production
  • Role-based access control
  • Password hashing
  • JWT/session security
  • Access logging
  • Input validation
  • Database access restrictions
  • Secure payment gateway processing
  • Restricted admin/vendor access
  • Data minimisation and limited disclosure
  • File upload controls and image processing checks

Payment card/UPI credentials are not stored by SuryaSelect directly and should be handled by authorised payment gateway providers.

7. Data Retention

We retain user data only as long as needed for:

  • Service delivery
  • Vendor matching and project tracking
  • Support and dispute handling
  • Legal, tax, accounting and compliance obligations
  • Fraud prevention and platform analytics

You may request correction or deletion of data, subject to legal, contractual and operational limitations.

8. User Rights

Subject to applicable law, users may request:

  • Access to personal data
  • Correction of inaccurate data
  • Withdrawal of optional consent
  • Deletion of data where legally permissible
  • Grievance redressal

9. Cookies and Analytics

SuryaSelect may use cookies, pixels, session storage and analytics tools to understand user journey, improve conversion, detect fraud and measure platform performance.

10. AI Processing

SuryaSelect may use rule-based or AI-assisted systems for:

  • Lead scoring
  • Rooftop estimate
  • Vendor matching
  • Fraud detection
  • Follow-up suggestions
  • User journey analytics

AI recommendations are decision-support tools and may require human review before commercial action.

11. Grievance Contact

Grievance Officer / Data Contact:
Name: [Insert Name]
Email: [Insert Email]
Phone: [Insert Phone]
Address: [Insert Business Address]

12. Updates

We may update this Privacy Policy from time to time. Continued use of SuryaSelect after updates means you accept the revised policy.