Facing a PM Surya Ghar login problem? Get guided help.

This almost always means the portal session expired or your browser is holding an old, stale login token. It is a portal-side glitch, not a problem with your account.

1. Close every open tab of the PM Surya Ghar portal completely.
2. Clear your browser cache and cookies for the portal — or simply open a fresh Incognito / Private window.
3. Open the official portal again from a fresh address bar entry, not an old bookmark or a Google cached link.

Submit the form for the full step-by-step guidance.

OTP delays are usually a telecom/SMS-gateway delay, not an account problem.

1. Wait a full 2–3 minutes before requesting a new OTP — multiple rapid requests can get your number temporarily rate-limited.
2. Check that your phone has network signal and that SMS isn't blocked by a spam filter or DND app.
3. Confirm the mobile number on the portal is the one linked to your electricity connection — OTP goes to the registered number.

Submit the form for the full step-by-step guidance.

A stuck application is usually caused by a missing mandatory field, an unsupported document format, or the portal timing out mid-submission.

1. Scroll through every section and look for fields marked mandatory that are still empty or showing a red error.
2. Check document uploads — they usually must be PDF or JPG under a size limit. Re-save oversized files smaller and re-upload.
3. Make sure your consumer number and DISCOM exactly match your latest electricity bill.

Submit the form for the full step-by-step guidance.

Vendor-selection issues on the portal are common — the registered-vendor list can be slow to load or limited in your area.

1. Refresh the vendor-selection page and give the list time to load fully before choosing.
2. If your preferred installer isn't listed, they may not yet be registered in your DISCOM area on the portal.
3. Don't rush vendor selection — choosing a poor installer is harder to undo than a slow page.

Submit the form for the full step-by-step guidance.

Subsidy status updates can lag — disbursement happens in stages after installation and inspection, and the portal status reflects that pipeline.

1. Log in and check the application/subsidy status section — status updates only after each stage (installation, inspection, net-meter) is recorded.
2. Confirm your bank account details on the portal are correct — subsidy is paid to the registered account.
3. Subsidy disbursement after a completed installation can take several weeks; a 'pending' status soon after install is normal.

Submit the form for the full step-by-step guidance.